IRCTC enquiry

IRCTC strands for Indian Railways Catering and Tourism Corporation. It is government of India undertaking and works under the ministry of railways. Incorporated in the year 2002 IRCTC is one of the most successful organizations of the Indian Railways. It main function areas are catering in Indian railway trains, railway stations and railway tourism. Online ticket reservation system introduced by IRCTC a few years back has met with huge success. Over the time there is surge in online bookings on the ITCTC website. Reduction of reservation charges over the years has also helped in increasing its popularity. IRCTC has brought a revolution in online ticketing systems and helped travellers from the burden of long queues and dependency on ticket agents. Tickets can be booked form the comfort of homes and offices.

IRCTC has a registered user base of more than 60 Lacs and more than one lac tickets are booked daily

IRCTC service charges for ticket booking

Two types of tickets can be booked

I ticket: ticket is booked online but delivered through courier for select pin codes. Two days required for delivery

E ticket: ticket is booked online and printout taken immediately or anytime from ticket booked history. Identity proof required for this type of ticket during travel only.

Service Charges for booking per ticket (max 6 passengers)

I Ticket

Rs.40/- for SL, 2S and Rs.60 for all other Upper classes

E ticket

Rs.10/- (Second / Sleeper) and Rs.20/-per e-ticket in case of all other classes (1AC,2AC,3AC,CC,3E,FC) irrespective of the number of passengers booked on an e-ticket. 

Note: IRCTC revises its reservation charges, booking and cancellation policies from time to time. Please refer IRCTC website: www.irctc.co.in for the latest updates on this.
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IRCTC enquiry phone numbers regarding  doubts / Queries / Complaints/ bookings /services

24 Hrs. Customer Support call centre at Delhi 011-23340000

Other contact numbers on weekdays 10 AM to 6 PM 011-23344787, 011-23345800

IRCT Chennai Customer Care Number 044-25300000

Email contact details of IRCTC

For Railway tickets booked through IRCTC online portal

General Information I-tickets/e-tickets: care@irctc.co.in

For Cancellation of E-tickets: etickets@irctc.co.in

For Shubhyatra users shubhyatra@irctc.co.in

For Mumbai Suburban Season tickets seasontickets@irctc.co.in

IRCTC Central/Western Zone:

2nd Floor, New Administrative Building, Central Railway CST, Mumbai 400001  

Telephone numbers 022-22618062/63/64 Fax No. 022-22618065/66, 22693463

Rly: 54943/54918/54986/55184/55187/55188. Email Id: ggmmumbai@irctc.com 

IRCTC North Zone:

Rail Yatri Niwas Building, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi – 110002 .

Telephone numbers. 011-23221142, Tele/Fax No. 011-23234763, 23221146, 42623433, 42622047. Email Id: ggmnz@irctc.com, ggmdelhi@irctc.com 

IRCTC  South Zone:

6A,The Rain Tree Place, No. 9 Mc Nicholas Road, Chetpet, Chennai 600031  

Telephone numbers 044-28363453 Fax No. 044-28361997, Email Id: ggmchennai@irctc.com 

IRCTC  East Zone I & II:

Old Koilaghat Building, Ground Floor,3,Koilaghat Street, Kolkata 700001  

ITCTC Telephone numbers 033-22439045, 22133207 Fax No. 033-22439046 

Email Id: ggmtkolkatta@irctc.com

IRCTC  SC Zone:

2nd Floor,Am Sri Classic Complex, Sarojini Devi Road, Secunderabad – 5000071  

ITCTC Telephone numbers 040-66201263 Fax No. 040-66201264 

Email Id: ggmsecundrabad@irctc.com

IRCTC Tourism Facilitation Center:

2nd Floor, STC Building, Jawahar Vyapar Bhavan, 1 Tolstoy Marg, New Delhi – 110001

ITCTC contact numbers 011-23701145/46/74 Fax No. 011-23701185 , Email Id: ggmtm@irctc.com

IRCTC  Tourism Facilitation Center: Ernakulam

Concurs Area, Ernakulam Railway Junction, Ernakulam, Kerala.

Telephone number. 0484-2100318 Fax No. 044-28361997 

IRCTC  Internet Ticketing Services/IRCA Building:

Internet Ticketing, IRCA Building, New Delhi Railway Station, New Delhi-110055  

ITCTC Telephone numbers 011-23345600 Fax No. 011-23345900

Customer Care No. 011-23345800, 23344773, 23340000, Email Id: ggmits@irctc.com

Content updated in January 2023
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